WH Smith rated UK’s worst high street retailer in Which? poll

Chain came last in survey asking customers to appraise their shopping experience

WH Smith has been rated the UK’s worst high street retailer for the second year in a row, as shoppers criticised its untidy stores and poor value for money.

The books and stationery store came bottom of a survey of Which? readers, who marked it below the ailing Homebase/Bunnings DIY chain and Sports Direct. The best-ranked chains were the electrical goods store Richer Sounds, the clothing business Rohan and the department store John Lewis.

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from The Guardian http://bit.ly/2wrBf6s

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